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The Retail Sales Associate is responsiblefor building the customer relationships that are the foundation of Ashley HomeStore’s retail sales success. The incumbent provides world-class service to customers by using the Ashley Sales Approach to sell the full suite of HomeStore products and services tailored to meet the customer’s wants and needs.
The Retail Sales Associate is accountablefor delivering an exceptional in-store experience for every guest that results in increased store sales, profitability and customer loyalty.
Overall, the Retail Sales Associate contributes to the Ashley high performance culture by modeling our core values and engaging in sales activities that keep the Ashley brand as the #1 home furnishings market leader in style, selection, quality and value.
ScopePlant/Retail Locations:Domestic Store Location
StaffN/A
Expense BudgetBudget Responsibility? No Yes Amount:
ComplexityModerate – Administers procedures under management guidance; decision-making has moderate corporate financial/operational impact. Solves problems by interpreting data using generally prescribed procedures, using judgment to select from known alternatives. Has frequent external interaction to provide information; relationships are internal and external to the work unit and include customers or vendors.
Primary Job Functions
Welcomes and professionally engages every guest to ensure customer expectations are met and the Ashley brand image is properly represented.
Follows the Ashley Sales Approach with each guest to maximize average sales per guest and ensure above-minimum category sales goals. Asks questions and listens to guest needs; provides options and advice on meeting those needs. Performs product presentations, attempts to close each sales opportunity and adds on additional items and extended warranties to the sale.
Contacts customers by telephone, mail or e-mail after product delivery to ensure total satisfaction and establish next steps to continue to serve the customer in their home furnishing needs.
Completes post-sales order entry and administration processes.
Completes showroom floor recovery processes throughout the day.
Works vigorously on sales performance improvement by using available learning tools and programs.
Develops and maintains high levels of knowledge on Ashley business products and promotions.
Participates actively in sales meetings and one-on-one coaching sessions with store managers and trainers.
Demonstrates the company’s core and growth values in performance of all job functions.
Secondary Job Functions
Learns the furniture retail industry as a whole to establish a strong understanding of Ashley’s products and their positioning in the marketplace, as well as the processes and procedures in how the business is operated.
Picks up projects on the fly; performs other duties as assigned from time to time, such as cashiering.
Schedule Expectations
The incumbent will work a minimum of 40 hours per week, including Saturdays and/or Sundays. The number of hours will increase during specific events, holidays or blackout periods, or to meet other business needs.
Regular attendance at the assigned store in accordance with these expectations is an essential function of the job and all job functions are performed at the designated job location.
EducationJob Qualifications
High school diploma or GED required; Associate’s in business administration or related degree preferred.
ExperienceRetail sales experience preferred, but not required.
Commission is tiered and starts at 5%. Need to deliver over $35,000 in a 4 week month BEFORE you start making commission. Worse if there are 5 weeks in the month. Any product returns or cancellations due to quality, availability, etc come off the salespersons pay.
What Is a Reasonable Commission Rate? A reasonable commission rate depends on the base salary offered, the value of the sale, and the time required to close a deal. A range of 20%-30% is most often cited as a reasonable commission rate. The average salary-to-commission ratio in the U.S. sits at 60:40.
What is the typical sales commission percentage? The industry average for sales commission typically falls between 20% and 30% of gross margins. At the low end, sales professionals may earn 5% of a sale, while straight commission structures allow a 100% commission.
The commission scale is set up so that you will never see commission, unless you sell well over 20k worth of products every week, which you won't make in any department accept Pro Audio, and even there it's a struggle because Sam Ash stores are usually in the cheaper part of town.
The average in sales, though, is usually between 20-30%. What is a good commission rate for sales? Some companies offer as much as 40-50% commission. However, these are typically sales reps that require more technical skills and knowledge, plus have a compensation structure that relies more heavily on commission.
A sales commission is a sum of money paid to an employee upon completion of a task, usually selling a certain amount of goods or services. Employers sometimes use sales commissions as incentives to increase worker productivity. A commission may be paid in addition to a salary or instead of a salary.
Introduction: My name is Chrissy Homenick, I am a tender, funny, determined, tender, glorious, fancy, enthusiastic person who loves writing and wants to share my knowledge and understanding with you.
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